Liquidware

All Liquidware Solutions to be Showcased at Booth #313

LAS VEGAS, NV. – August 21, 2023 - Liquidware, the leader in digital workspace management, today announced their first SaaS solution, Liquidware CommandCTRL™, is now generally available at this week’s VMware Explore event.  CommandCTRL is the only SaaS real-time remediation solution that includes a DVR-like function that provides expeditious point-in-time problem solving. The many other features provide business benefits such as reduced time to resolution of incidents that increases productivity and improves user experience. CommandCTRL is a cost effective solution as there is no infrastructure required with minimal training to get up to speed. With the majority of troubleshooting being done in the background while the user is uninterrupted provides improved user sentiment.

CommandCTRL has four key differentiators to other solutions on the market today:

1. DVR-like playback functionality - Playback-mode captures 30-days history so admins can see exactly what occurred in the environment at specific dates and times
2. AI integration  - with ChatGPT for process identification
3. Protocol mirroring - displays the protocol to the physical machine endpoint
4. Switch  - seamlessly switch and navigate between two distinct environments: the local desktop and the cloud-based desktop.

“CommandCTRL fills a gap in the market for assisting organizations in expediting incident resolution, the solution is purpose-built to support interactive remediation of remote workspaces,” commented Jason Mattox, CTO Liquidware. “While CommandCTRL is a standalone product, we envisage many customers buying it to accompany their Stratusphere™ UX investment.”

In a recent Gartner® research report* it states, “To address the demands of digital business, IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually.” Gartner recommends Infrastructure and Operations leaders focused on IT operations transformation should, “Eliminate the cause of low-value, avoidable issues and requests to focus business productivity teams on high-priority work.”

CommandCTRL adds another dimension of enterprise management to Liquidware’s industry-leading solutions that include ProfileUnity™ user environment management, FlexApp™ application layering and Stratusphere™ UX digital experience monitoring.

Other key features include:

• Real-time metrics data updates every three seconds
• Real-time remediation actions speed problem identification and resolution

• Threshold violations are highlighted in real-time mode and in DVR, these highlights alert the admin to end users’ problems in seconds  
• Admins have two separate ways to shadow users: Quick Assist and Remote Assist
• Multi-tenant membership allows partners to be a member of customers’ sites to assist with remediation

• Powershell and Cmd options for creating scripts to automate needed functions
• Full scripting store organizes custom and external scripts for easy access and implementation.

CommandCTRL is available through Liquidware channel partners.

More information can be found here www.liquidware.com/products/command-ctrl

* 3 Simple Ways IT Service Desks Should Handle Incidents and Requests - Refreshed 23 May 2022, Published 5 March 2018 - ID G00349556

About Liquidware

Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.

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Connecting IT Professionals for Enhanced Collaboration

CHICAGO, IL. – August 15, 2023 - Liquidware, the leader in digital workspace management, today announced its growing EUC (End User Computing) community is moving to a new Slack channel to accommodate the expanding number of IT professional interested in, or using, Liquidware products. The new Slack community provides a virtual space for IT professionals to connect and collaborate. By joining forces with peers, members can tap into a rich network of digital workspace management enthusiasts, sharing insights, and collectively helping to drive innovation.

“The expansion of Liquidware’s EUC community dialogue to Slack is a commendable move,” commented Ruben Spruijt, Technologist at Dizzion-Frame. “The user-friendly structure of Slack offers a familiar and engaging platform, encouraging active participation. I look forward to contributing to Liquidware’s new Slack community!”

By engaging in the Liquidware Slack community, members have access to a network of IT professionals who are using Liquidware digital management workspace solutions. Members of the Liquidware Slack community have access to exclusive content, including product updates, industry news, and other valuable resources that are not available to the public. This insider information offers a competitive edge; enabling professionals to stay informed and engaged in the ever-evolving digital workspace landscape. The community will be a hub of learning, hosting a range of events and webinars facilitated by industry experts. Thus, ensuring members remain up-to-date with latest trends and advancements in EUC.

“We’ve had an active online community site for many years, but feel migrating to a Slack channel it will be far more interactive and a better user experience – which is what our products provide to our customers,” commented James O’Regan, Product Marketing Manager, Liquidware. “I'm enthusiastic about engaging with our customers and partners in a more detailed manner. Their insights will be invaluable for enhancing future product development.”

Slack's organized discussion threads and direct messaging feature ensure seamless communication and personalized support.

The Liquidware Slack community extends a warm welcome to IT professionals seeking to optimize their Liquidware product experience and establish best practices. To join this growing network of digital workspace enthusiasts, register at: https://community.liquidware.com

About Liquidware

Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.

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Enables Seamless Compatibility with Digital Workspace Management Solutions

CHICAGO, IL. – July 31, 2023 - Liquidware, the leader in digital workspace management, today announced the Liquidware Ready Program. The program gives partners and customers the confidence they need in making buying decisions that enable digital workspace environments compatible with Liquidware solutions. The program is available in three tiers: Liquidware Ready, Liquidware Ready Verified, and Liquidware Ready Platinum. The last tier is by invitation only.

“Liquidware has long standing alliances that we’ve been co-marketing and co-selling with since our inception in 2009,” commented Jason E. Smith, VP Alliances and Product Marketing, Liquidware. “So, we thought it was high time to formalize this activity and, therefore, introduce the Liquidware Ready program. The program provides our customers and partners with the highest level of confidence of our joint solutions working together hand in hand.”

For mainly co-marketing vendors, the introductory tier – Liquidware Ready – will be validated either in a lab environment or customer site. The most popular tier – Liquidware Ready Verified - true integration, testing and verification will be conducted, along with the possibility of development hours invested by Liquidware. The Liquidware Ready Platinum tier is an invitation only program and comes with all the benefits of the other tiers, but will include a seat on Liquidware’s Development Council, essentially helping to shape future product strategy.

Not all Liquidware Ready vendors’ solutions are compatible with the complete suite of Liquidware products. The program is based upon Liquidware Ready Tracks; these tracks encompass Liquidware’s digital workspace management products - ProfileUnity™, FlexApp™, and Stratusphere™ UX.

The full list of Liquidware Ready vendors, by alphabetical order is:

10ZiG, Application Readiness, AWS, Citrix (a business unit of Cloud Software Group), IGEL, Leostream, LG Business Solutions, Liquit, Microsoft, Nerdio, Nutanix, Peer, Rimo3, Stratodesk, ThinPrint, Tricerat, VMware and Workspot.

Supporting Quotes
Scott Manchester, Microsoft: “We’ve been working closely with Liquidware since the inception of Azure Virtual Desktop. It’s great to see a program that formally validates Liquidware and our solutions working together to deliver our joint customers business benefits in managing their deployments.”

Chris Fleck, Citrix, a business unit of Cloud Software Group: “Liquidware is a long-standing Citrix Ready partner and it’s good to see them having a reciprocal program that highlights how we best work together.”

Jim Airdo, SVP of Strategic Alliances and IGEL Ready, IGEL Technology: “IGEL and Liquidware have been long-standing partners united in the joint development and delivery of digital workspace solutions that offer superior digital experiences. Just as Liquidware was a day-one partner of the IGEL Ready technology partner program and is a valued member of our partner ecosystem, IGEL is pleased to now also be an inaugural member of the new Liquidware Ready partner program. This underscores our mutual commitment to collaborate on the innovations and integrations that further digital workspace management value for our joint Phillip Johnson, LG: “Virtual workspaces and Liquidware solutions go hand-in-hand – that’s why we’re pleased to be a Liquidware Ready partner. Joint customers get the benefit of compatible solutions for LG thin and zero clients and we’re especially keen on the fact that Liquidware Stratusphere UX can identify outdated hardware that can easily be upgraded to LG’s latest workspace offerings.”

Larry Sweeney, SVP, Global Enterprise Sales, Nerdio: “As the ecosystem around Azure Virtual Desktop continues to grow and mature, it’s great to see programs like this that unite notable vendors and simplify the process of finding and implementing the right management solutions for customers and enterprise partners.”

Brad Rowland, COO, Rimo3: “Rimo3 is pleased to be recognized as a Liquidware Ready partner with such a long standing EUC technology provider. The Liquidware Ready program helps give customers confidence that our industry leading solutions have been tested to ensure they provide the highest level of value and customer satisfaction.”

Greg Lambert, Application Readiness: “We’ve recently announced our integration with Liquidware to automate User Acceptance Testing for portable Windows apps containerized with Liquidware FlexApp. It’s great to be recognized as a Liquidware Ready partner due to this integration.”

Emanuel Pirker, Stratodesk: "Our partnership with Liquidware is of great benefit to our joint customers. Liquidware is a long-standing and active member of our Stratodesk Plus technology partner program. The Liquidware Ready program now extends even further the opportunities to deliver battle-tested and compatible solutions in the areas of digital experience monitoring, user management and application delivery to thousands of customers using Stratodesk NoTouch."

About Liquidware

Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.

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